Skip to content

Cookie policy & privacy statement

This privacy & cookie statement was last edited on 27-07-2020

Domeinenbank is a trademark of Up Internet B.V. This company is responsible for your personal data.

Your privacy is of great importance to us, and we follow the applicable regulations. This means your personal data is safe with us, and that we will use it with decency. In this privacy statement we explain to you what we do with your personal data. If you have any questions, or if you want to know what data we keep, contact us using the form below.

Cookie statement uses cookies. A cookie is a small file that is sent along, and saved to your computer by your browser. The information contained within this cookie can be sent back to our servers the next time you visit. This cookies statement explains what kind of cookies we use, and what we use them for.

We use cookies to personalize content and advertisments, to offer extra functions to social media and to monitor our website’s traffic. We also share information about your use of our site to our partners for social media, advertizing and analysis. These partners can combine this data with other information you provided to them, or has been collected based on your use of their services.

Google Analytics

Through our website, Google places a cookie as part of the “Google Analytics”-service. We use this service to monitor how our users utilize the website. Google can share this information with third parties when Google is legally required to do so, or to the extent that third parties process information on Google’s behalf. We do not have any say in this. The information is transferred to and saved on Google’s servers located in the United States. Google states that they follow Safe Harbor principles and that they are affiliated with the American Trade administration’s Safe Harbor-program. This means that there is an appropriate level of security for the processing of personal data. Read Google’s privacy statement to learn what they do with your (personal) data processed along with these cookies.

Requesting to buy or rent a domain name

Domeinenbank offers the service of renting domain names for a limited period. You can choose to start a subscription for this. It is also possible to buy a domain name. To do this, you can contact us through the contact form on the website, or by email or phone.

The data we request from you if needed to compose a rental/purchase agreement. In order to do so, we might need to ask the following information from you: Name, address, city, email address, telephone number, billing address, and your signature. In case you authorize us to handle payments through direct debit we will also request your bank info: IBAN number, BIC code and bank account name. When you contact us through our contact form we automatically process your IP address.

General questions through contact form

You can also use the contact form on our website to ask general questions. To do so, you have to leave certain info such as your email address and name. Your message might also contain personal data if you choose to provide it. We will also processĀ  your IP address automatically.

These personal data will be processed by us because you agreed to it, or because we are preparing to reach an agreement with you.

We save this information until we are sure that you are satisfied with our reply. That way we can easily access the information in case follow-up questions are asked. We can also use it to train our customer service to improve even further.

Different parties

We do not hand your personal data to other companies or organizations, unless we need absolutely need to, for instance to complete an agreement, or if the law requires us to do so, or if you give permission to do so. For example: when we sell a domain name we will hand certain info to the domain name registrar, so that the name in the domain name register will correspond with your name.


The security of personal data is of great importance to us. We make sure that your data is safe with us. We keep our security up to date, and we stay alert for possible security breaches.

Changes in this privacy statement

When our website or services change, we have to change the privacy statement. Pay close attention to the date on top of this page and check for new versions of this statement. We will do our best to announce changes to the statement.

Inspection, change or removal of your data

If you have any questions regarding the data we have of you, you can always contact us. Additionally, you have the following rights:

  • receiving explanation on the personal data we have of you and what we do with it
  • inspection of specific personal data in our possession
  • getting mistakes corrected
  • removing outdated personal data
  • retracting permission
  • objecting against specific use of your data

Be sure to always communicate clearly who you are, so there can be no confusion as to whose personal data we have to change or remove.

If you think we did not help you correctly, you have the right to file a complaint with our supervisor. In the Netherlands, this is the Dutch DPA.

Contact info

UP Internet B.V. – trading under the name Domeinenbank
CoC Number 78055075
Oranjesingel 76
6511 NZ Nijmegen
[email protected]